How we have helped our patients 

In August, this year, I visited the Northernhay Clinic in Exeter on the recommendation of my doctor. I made an appointment to see Johnathan Palmer and also in attendance on the day was Jack Boulter and Matthew Carwithen. I was examined very thoroughly and questioned very closely, but politely, about my foot and leg pain. It was evident from the start that these gentlemen were very passionate about what they were doing and about giving the right treatment for me. I actually felt a great sense of trust in their company.A diagnosis was made and prescription orthoses recommended. Molds were taken of the soles of my feet, ensuring that I had exactly the right ones made for me.The support didn’t end there. They discussed the correct kind of footwear that I would now need and links to various supply sites where I could purchase these were sent to my email, along with simple exercises to help strengthen my ankles and legs that I could print off and keep.I have followed their advice to the letter and wear my orthoses all the time. I can honestly say that I am now pain free. I cannot thank these gentlemen enough – it was money well spent.


I visited the Northernhay clinic from London, and received a comprehensive assessment by Jonathan. He not only identified some key foot and gait issues, but also connected them to a host of other musculoskeletal problems/injuries I had had many, many years previously, which made complete sense. He was highly knowledgeable, but also communicated brilliantly, explaining the examination and procedures along the way, ensuring I felt comfortable and informed. I had never visited a podiatry clinic before, and was impressed by the facilities and equipment, and the thoroughness of the history taking and examination. I would highly recommend this clinic.


Had an ongoing knee problem causing severe pain in my right knee, sometimes making it hard for me to walk. Booked a consultation at Northernhay Clinic. I was assessed and treated by Jack. Amazing service, he identified what was wrong with my knee on the first session and prescribed me inserts in my shoes to fix the problem. Everything was explained clearly and the customer service was great. I also got lots of advice on better footwear in order to look after my knee better in the long run. Would definitely go back again!


I would highly recommend the Northernhay clinic to anyone. Podiatrist Jonathon Palmer was able to diagnose and treat my complex foot condition after the NHS had misdiagnosed and mistreated the condition for three years. All staff at the clinic are very welcoming with the clinic itself being very well laid out making for a comfortable atmosphere. I was prescribed custom orthotics by the clinic which has enabled me to keep active and maintain my quality of life with a complete reduction in the pain I had previously experienced.


I first went to Northernhay Clinic and met Jonathan Palmer in 2009. As a long distance walker I’d developed chronic Plantar Fasciitis and walking had become painful, and long distances out of the question. I’d spent the previous 18 months trying different treatments including physiotherapy, acupuncture, shock wave therapy and off the shelf orthotics. None of these treatments had cured the problem. When I met Jonathan, he fully understood my foot problem, my pain and the potential solution. This was such a relief! He prescribed custom orthotics and they totally cured my pain. After a short while, I resumed pain free distance walking including the Inca trail Peru. If you have plantar fasciitis Jonathan is the person you should see! I visit Northernhay clinic every so often now. Jonathan, Jack and Dominic are a very friendly, efficient and helpful team. The clinic is a comfortable high spec environment. I cannot recommend Jonathan and his team more highly. The diagnosis, treatment and care you receive is of the highest quality. I wouldn’t go anywhere else!! Thank you all so very much !


Jonathon and Jack were both really helpful and kind. They both explained the process and diagnosis very patiently. The two orthotics that I ordered, a normal one and a sports one, were really comfortable, and I already feel the difference in the way I walk and hold myself.


Contact Us Today

Flexible appointments. Online Video Consultations.

0044 (0) 1392 259101


39 Northernhay St, Exeter, EX4 3ER